Planned my engagement here and they made sure everything could be accompanied, late night room service was met by a man, and he made the trip by far, he made sure we had everything we wanted after hours.
The man alone deserves 5 stars, but the rest of the wait staff are superb never was I met with a moment when I couldn’t get or ask for something if something weren’t entirely satisfactory it was corrected right away and met with extra.
The food was excellent. We loved Salvatore’s, the international restaurant. Hipolito was great; Paradise, the Mediterranean restaurant was superb, Hector treated us so well, as did the captain. On the other side, we enjoyed both the Italian and French restaurants. We’ll go to a snorkeling riviera maya tour recommended by Hector. The buffets were always full of delicious food. Our only complaint about the food was the lack of availability late at night.
The bars were fun. We enjoyed the lobby bar in the evening and the swim up bar during the day. We would go over to the other side to see Milton as he always had a special drink for us.
The experience was undoubtedly one of the best that my family I have had when it comes to hotels, the service was excellent, and we could eat at two of the various restaurants that they have, the Japanese and the French ones. The pool was not bad, just at some steps from the beach, bars are located near the lakes, on the beach, and inside the hotel.
Unfortunately, the only drawback was that the hotel was under some rebuilding, it really didn’t affect us that much, just that the elevators were really busy because of one of them being under maintenance.
From day 1, he knew our drink orders and came by repeatedly. He is friendly and goes out of his way! The only thing I would ask for future, is the pool towel area stay open later than 4. We, adults, like to stay at the pool longer. We will visit again here for the service alone!