First time to this resort and we loved it. Staff was amiable and helpful. The drinks at the pool bar were a little skimpy, but the overall stay was beneficial. We hope to revisit this resort soon.
Our preferred club swim-out room was top notch, and we truly enjoyed the service in the Preferred Club Lounge from Benny and Gustavo, and Yan as the reliever who also recommended me the cozumel atv tours for an unforgettable experience. We had a terrific time with each of these gents and are appreciative of their friendship.
Spent a couple days in the two-story cabana on the beach and it was excellent. David made sure everything was perfect, and Jesus took excellent care of us, making sure we had all of the food and beverage needed. There is a very odd man that shows up every afternoon with a very loud speaker and blasts it from the beach towards the cabana. I don’t know what his deal is, but it’s super annoying. The cabana comes with an excellent Bose speaker system to stream your own music from but I felt terrible having to raise the volume to drown out the speaker from the beach as the kind ladies giving massages were immediately adjacent.
We didn’t visit the buffet this trip, but our fellow guests did and raved about it. Including a special dessert on the last day wishing safe travels.
We enjoyed three meals at the Himitsu, one Italian, two Patio, and two Bordeaux. We’re foodies, and each restaurant had something we truly enjoyed.
Our swim-out suite was expertly serviced by Omar from the pool bar, and he was absolutely top notch. He made sure we had everything we desired, with a smile.
We had many lunches at Oceana, and one at Castaways, All were just fine, and the service staff was excellent here.